Refund Policy

1. The short version

• Before work starts, anything you have paid is fully refundable.
• Once work has started, our first answer is to fix what does not work as agreed, at no cost to you.
• If we cannot deliver what the scope describes, we refund the part we did not deliver.
• Monthly plans stop with 30 days written notice. The notice period is payable, and nothing after it is.
• Costs already paid to third-party platforms on your behalf are not refundable, because we cannot get them back either.

2. Before work starts

If you approve a scope, pay the first invoice, and then change your mind before we begin, tell us and we refund it in full. No fee, no explanation needed.

"Before we begin" means before we have started building. If you are unsure whether we have, ask, and we will tell you honestly what has and has not been done.

3. Fixed-price projects, once work has started

Our commitment is that if what we build does not work as agreed, we fix it at no cost. That is the remedy we offer first, and in almost every case it is the one that actually solves the problem.

If you stop the project

You can stop at any time. We invoice for the work completed up to that point, and refund the balance of anything already paid. We hand over what has been built so far, along with the access and documentation for it.

If we cannot deliver

If we conclude we cannot build what the approved scope describes, we will say so rather than keep charging. You get a full refund of everything paid for the part we could not deliver, and you owe nothing further.

What we do not refund

• Work that was delivered as the scope described, because you later changed direction.
• A result you hoped for that the scope never promised. We do not promise business outcomes, and section 9 of the Terms of Service says so plainly.
• Delays caused by waiting on access, content or approvals from your side.

4. Monthly plans

Monthly plans are billed in advance. To stop one, tell us in writing and the plan ends 30 days later. You pay for that notice period, and nothing after it.

• We do not refund part-months already started.
• We do not lock you into a minimum term. The 30 days is notice, not a contract length.
• When the plan ends, everything we built stays yours and running. It stops being monitored, updated and improved by us, not switched off.

If we fail to do what the plan covers in a given month, tell us. We will either put it right or credit that month.

5. Third-party costs

Where we have paid a platform on your behalf, or where you have paid one directly, those amounts are not refundable by us. Voice minutes, WhatsApp conversation fees, AI model usage, advertising spend and subscription fees are consumed when they are used, and the platform does not return them to us.

We will always tell you which costs are ours and which are theirs before you commit.

6. How to ask for a refund

Email oussamachicha@aistrikeforce.com with your company name and what is wrong. You do not need a special form or a particular wording.

• We reply within 5 working days.
• If we agree a refund is due, we pay it within 14 days, to the account that paid us.
• If we think a fix is the better answer, we will say why, and you are free to disagree.

7. If we disagree

Raise it in writing and we have 30 days to resolve it before either of us takes it further. That is the same process as section 15 of the Terms of Service, and it exists because most disagreements are a misunderstanding about scope that a conversation fixes.

8. Contact

HARMONY FOR HUMANITY LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. Email oussamachicha@aistrikeforce.com.